When will my order arrive?
- Local delivery is expected within 7 working days except Pre-Order product.
- International delivery is expected within 7 working days and can reach up to a maximum period of 3 weeks depending on your preferred choice of destination.
How much does shipping cost?
- Local Delivery
- Free shipping for purchases above $150 SGD.
- Flat SGD$10.00 for purchases below $150 SGD.
- International Delivery
- Flat SGD$10.00 for deliveries to Malaysia
- Flat SGD$25.00- SGD$40.00 for deliveries to the following destinations
- Free International Shipping for order above $250 SGD
- All international shipping exclude duties and taxes
When will my order be processed?
Please note that orders that are placed after 3pm will be processed and dispatched the next available business day - Monday to Friday excluding weekends and public holidays.
How will I know if my order has been shipped and how do I track it?
Upon dispatch, you will receive a confirmation email containing the tracking details and estimated time of delivery of your order.
Can I redirect my delivery after it’s been dispatched?
In most cases we are able to issue a redirection request to our couriers. Simply drop us a call right away at 6345 8827 and we will assist you.
What if my order doesn’t reach me?
Simply drop us a call right away at 6345 8827 and we will assist you.
How can I purchase 2xu products outside of the U.S?
You can find a complete list of our international distributors here.
RETURNS & EXCHANGES
- Size and color exchanges are available and applicable only for the same product, subject to stock availability. In the event of exchanging to a different product, the new item has to be of similar/higher value of which the customer has to pay the difference.
- Please note that all returns/exchanges must be securely packaged and returned in a sellable condition. All returns/exchanges that are received in unsatisfactory conditions or lost in the mailing process will be denied and be held responsible by the customer.
- Returns/Exchanges must be notified of, confirmed and returned within 7 days from order fulfilment. To submit your returns/exchange request, contact us at firstname.lastname@example.org; with your order number and product exchange information.
- All postage costs incurred from returns/exchanges will be borne by the customer.
- Note: All SALE purchases are final and non-exchange/refundable, unless in the unlikely event of an error in your order received due to our oversight. In such circumstances, all postage incurred will be borne by us. If you have received a wrong or faulty order, please contact us within 5 days from order fulfilment.
QUESTIONS & FEEDBACK
If you have any other inquiries or feedback, please do not hesitate to contact us at email@example.com.